We want you to be able to easily find what you need to most effectively use Multi-Edit as your text editor. The online Help System, as well as the Multi Edit Software web site www.multieditsoftware.com offer detailed solutions to most, if not all of the questions you may have. If you haven't found a solution after reviewing these resources, you can reach our technical support representatives via email or facsimile.

One of the easiest ways of contacting MESI's support representatives is by using Multi-Edit's bug report feature. By clicking on Help | Create Bug Report, Multi-Edit will guide you through creating a detailed bug/problem report that you can then send via email directly to our support staff.

One of the easiest ways of contacting MESI's support representatives is by using Multi-Edit's bug report feature. By clicking on Help | Create Bug Report, Multi-Edit will guide you through creating a detailed bug/problem report that you can then send via email directly to our support staff. Using the Help | Create Bug Report option will require an active internet connection. We sincerely hope you never have to contact Multi-Edit for technical support, but if you do, you should expect no less than to receive prompt and courteous service. When you are ready to contact technical support, have your Multi-Edit serial number on hand (found on the CD sleeve or Help | About) and know the exact revision number that you're using (found under Help | About).

Another way to reach Multi-Edit for support is through our online Multi-Edit Forums. Go to www.multieditsoftware.com and click on Support | Online Forum | Multi-Edit Support. Click on Multi-Edit Support to get the forum index.

When you visit the forums for the first time, you should register.

Registration is free and gives you access to additional features not available to guest users, such as definable avatar images, private messaging, emailing to fellow users, usergroup subscription, etc. It only takes a few minutes to register so it is recommended that you do so.

There are many forums available such as the General Forums with Announcements, General Chat, and a board for test message postings. Additionally, there are Multi Edit forums for support, FAQs, suggestions, user created macros, and user/developer additional language/compiler support.

An excellent way to get help is to post a question on the Multi-Edit Support forum.

MESI FAX Number: (480) 610-2714

To receive technical support via fax, simply send a fax to the number listed above. When faxing, please remember to include the exact version number of Multi-Edit you're using (for example: 10.00.01). The version number can be found under Help | About. You can expect to receive an answer to your fax within two business days, except on weekends and holidays.

Stay current with Multi-Edit developments by visiting the Multi Edit web site at http://www.multieditsoftware.com/. There you will find product information, FAQs, technical articles, updates, patches, and other links.

E-mail: support@multieditsoftware.com

Anonymous FTP: ftp://ftp.multieditsoftware.com

World Wide Web: http://www.multieditsoftware.com

The CMac Language Reference Guide is installed if the Macro Compiler, Headers and Help installation option was enabled when Multi-Edit was installed. You may access the guide via Help | CMac Language. (Typically, all help files are contained in the HELP subdirectory of the main Multi-Edit directory.)

Help on specific languages is not available by default in Multi-Edit. However, each language type can be set up to allow access to any language specific help provided by the language vendor by configuring the Tools | Customize | General |Filename Extensions setup. Select an extension and click ‘Edit’. Within this setup dialog, you can configure help files using a semicolon delimited list of help file names to be accessed with context sensitive help. Add your semicolon delimited list of help files to the “Default Help file:“ field (near lower left).

Multi-Edit offers a “Tip of the day” dialog that is displayed upon startup. The “Tip of the Day” dialog can be enabled/disabled under Tools | Customize | User Interface and tips can be added or modified by editing the tips.db file located in the defaults subdirectory.